Aftersales

Warmco is committed to providing excellent customer service. In order to ensure the most positive customer experience, all our staff are fully trained in their specific area of work, and customer care procedures have been made a key part of the Warmco induction process for new staff.

Warranty

All heaters supplied and installed come with a standard one year labour and parts warranty. Furthermore, if the heater is serviced after the first year by a Warmco service engineer, the heater will then qualify for an extra year's parts warranty. The heater exchanger on the heater has a 10 year warranty (subject to our terms and conditions of trading).

Aftercare - Servicing and Maintenance

Engineer at Work

At Warmco we believe that the customer experience does not finish with the installation of the heater. As part of our customer care procedure, you can expect Warmco staff to contact you on completion of the work, to confirm that your experience was a positive one.

We aim to provide first rate aftercare for any maintenance or service work that is required. We strongly recommend that all heaters are serviced on an annual basis in order to prolong their working lives, maintain their efficiency and to ensure their safe operation. The majority of our service work is carried out during the summer months and it is always our policy to give priority to our existing customers. Prior to your service visit, the service department will contact you to arrange a convenient date for our engineer to call.

A standard service will take, on average, 45 to 60 minutes to complete and all work carried out with the service will comply with the manufacturer's guidelines.

The following list shows the main checks that are carried out on a suspended gas heater:

  1. Flue/combustion air system for soundness.
  2. The electrics will be checked on the heater and controller.
  3. The suspension and support of the heaters.
  4. The gas connection to the heater and the pipe work for soundness.
  5. The burner assembly and ignitor.
  6. The heater exchanger will be inspected for cracks and will be cleaned (if accessible).
  7. The supply axial fan and motor.
  8. Wires checked on the gas valve.
  9. Thermal fan control and control relay.

On completion, you will be issued with a Service Report/certificate and a printed flue gas analysis report for each heater.

Warmco Van

As well as servicing Reznor, Ambi-Rad and Winterwarm heaters, Warmco will also service other makes of heater such as Benson, Combat, Dravo and Powrmatic. Furthermore, Warmco can also service your boiler(s) that provide heating for your offices.

When a problem occurs with a heater, we will endeavour to send an engineer out to site to diagnose the fault, order parts where necessary and repair the heater as soon as possible. Information on maintenance contracts is available upon request. These can be tailored to your individual requirements.

Spare Parts

If you choose to use a local engineer to repair or service your heaters, it is essential that you choose someone who is 'Gas Safe' registered. We can supply any parts that are required to complete your service / repair. We aim to supply spare parts by courier, for next day delivery, if ordered before 10am. We can advise on specific parts availability and take payment by credit card over the phone.

If you require more information on spare parts, please telephone our office on 0800 9530475.

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Testimonials

Gary Grayson, Grayson Builders, Halifax, West Yorkshire - February 2017

"I am happy with the way that Warmco adjusted their schedule to support our needs. The...read full testimonial

Paul Warmington - Henley Engineers, Henley-In-Arden, Warwickshire

"This work was carried out to our complete satisfaction. The staff at Warmco were very...read full testimonial

Mark Jones (Managing Director)

Ficep UK Ltd, Normanton|We have had two warehouse heating systems installed by Warmco Space Heating...read full testimonial

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