At Warmco we believe that the customer experience does not finish with the installation of the heater. As part of our customer care procedure, you can expect Warmco staff to contact you on completion of the work, to confirm that your experience was a positive one.
We aim to provide first rate aftercare for any maintenance or service work that is required. We strongly recommend that all heaters are serviced on an annual basis in order to prolong their working lives, maintain their efficiency and to ensure their safe operation. The majority of our service work is carried out during the summer months and it is always our policy to give priority to our existing customers. Prior to your service visit, the service department will contact you to arrange a convenient date for our engineer to call.
All work carried out with the service will comply with the manufacturer’s guidelines.
The following list shows the main checks that are carried out on a suspended gas heater:
On completion, you will be issued with a Service Report/certificate and a printed flue gas analysis report for each heater.
As well as servicing Winterwarm and Powrmatic heaters, Warmco will also service other makes of heater such as Reznor, Ambirad, Benson, Combat, and Dravo. Furthermore, Warmco can also service your boiler(s) that provide heating for your offices.
When a problem occurs with a heater, we will endeavour to send an engineer out to site to diagnose the fault, order parts where necessary and repair the heater as soon as possible. Information on maintenance contracts is available upon request. These can be tailored to your individual requirements.
The heater installed by Warmco is absolutely brilliant! It has surpassed our expectations… it is very efficient on gas consumption and overall working with Warmco will save us a lot of money in future. All in all we are over the moon with our heating system and would be very happy to recommend Warmco’s services to anyone.
Russ Moore – A S Plant, Mansfield October 2020
Warmco were very quick to respond to our request for a survey and to quote for our heating; much faster than the response time that I have generally come to expect form other companies. The engineers communicated well and worked round our site requirements, to create minimal disruption to ourselves and our customers. We are pleased with our heating, it is working well. Warmco have been available to assist with giving advice on our system. Overall, we were very impressed from the start to finish of our dealings with Warmco.
Mark Donoghue – Brownhills Leisure World – November 2020
Overall I'm happy with the service provided by Warmco. The site visit and quoting process was good. The install guys were good, on time, seemed to get on with the job and completed it on time with good communications. As for the heaters, as it hasn’t been too cold as yet, I can't comment fully on how effective they are.”
Darrell Freeman – Big Dude Clothing, Ellesmere Port October 2020
Warmco were knowledgeable when it came to recommending a heating system to us. They explained the system in a way that gave us confidence in the products and services they were offering. Most importantly, the price was right. The installation was great, the engineers came when we were told they would, worked round our warehouse operations, did a neat job of the installation and were clean and tidy. We are pleased to say that the heating does exactly what we need it to do.
Kevin Wright – Italy Hair and Beauty Ltd, Wrexham - August 2020